Effective Date: 20th February 2025
LBC Family (short for LittleBlueCup Family) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.lbc.family (the “Website”) and use our services.
If you have any questions, you can contact us at support@lbc.family.
1. Who We Are
LBC Family is the friendly name for LittleBlueCup Family, a membership-based online platform. We provide content, community spaces, and premium features for our members.
2. What Information We Collect
We collect and process the following types of personal data:
2.1 Information You Provide
• Account Information – Name, email address, username, and password when you register.
• Membership Details – If you subscribe to a paid tier, we process payment-related information (via a third-party provider such as Stripe or PayPal; we do not store your payment details).
• Communication Data – Any emails, messages, or other correspondence you send to us.
• Profile Data – Any optional information you add to your profile, such as a display name, bio, or preferences.
2.2 Information Collected Automatically
When you visit our Website, we may collect:
• Usage Data – Pages visited, time spent on the Website, and interactions with content.
• Device & Browser Data – IP address, operating system, browser type, and other technical details.
• Cookies & Tracking Technologies – We use cookies to improve user experience and site functionality. See our Cookie Policy for details.
3. How We Use Your Information
We use your data to:
• Provide and manage your account and membership
• Deliver personalised content and recommendations
• Improve the Website’s functionality and user experience
• Process payments securely (via third-party payment processors)
• Communicate with you, including member updates and newsletters
• Comply with legal obligations and security requirements
4. Legal Basis for Processing (UK GDPR)
We only process your data when we have a lawful basis under the UK General Data Protection Regulation (UK GDPR). These include:
• Your Consent – When you sign up, opt into emails, or accept cookies.
• Contractual Obligation – To provide you with membership services.
• Legitimate Interests – For security, analytics, and website improvement.
• Legal Compliance – If required by law.
5. Sharing Your Information
We never sell your data. However, we may share it in these situations:
• With Service Providers – We use third parties for payment processing, email services, and analytics.
• Legal Compliance – If required by law enforcement, courts, or regulators.
• Business Transfers – If LBC Family undergoes a significant change (e.g., merger, restructuring).
6. International Data Transfers
Your data is stored in the United Kingdom or other locations where our service providers operate. If data is transferred outside the UK, we ensure adequate protection via UK-approved safeguards.
7. Data Retention
We keep your data only as long as necessary for its intended purpose:
• Account Data – Kept while your account is active. Deleted upon request.
• Payment Records – Retained as required by tax and legal regulations.
• Emails & Messages – Retained until no longer needed or upon request.
8. Your Rights Under UK GDPR
You have the right to:
• Access – Request a copy of the data we hold about you.
• Rectification – Correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”) – Request deletion of your personal data.
• Restrict Processing – Ask us to limit how we use your data.
• Data Portability – Receive a copy of your data in a portable format.
• Object to Processing – Stop receiving marketing communications.
To exercise your rights, contact us at support@lbc.family. We will respond within one month.
9. Security Measures
We take appropriate technical and organisational measures to protect your data. However, no online service is 100% secure, so we recommend using a strong password and keeping login details private.
10. Third-Party Links
Our Website may link to external sites (e.g., payment processors, social media). We are not responsible for their privacy practices, so please review their policies before sharing data.
11. Cookies & Tracking Technologies
We use cookies for:
• Essential Website Functions
• Analytics & Performance Tracking
• Personalisation & Member Experience
For details or to manage preferences, see our Cookie Policy.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at www.lbc.family/privacy-policy, with changes taking effect from the Effective Date stated above.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: support@lbc.family
Website: www.lbc.family